Refund policy
ELX Labs — 30-Day Satisfaction Guarantee
We want you to feel confident trying ELX Labs products. If you are not satisfied with your purchase, contact us within 30 days of delivery and we’ll work with you to make it right.
Returns
Unopened and unused products may be eligible for return within 30 days of delivery.
Because ELX Labs offers nutritional supplements, skincare, and personal wellness products, opened or used products may not be eligible for physical return for health, hygiene, and safety reasons. However, they may still be considered under our 30-Day Satisfaction Guarantee.
Please contact our customer support team before returning any product. Returns sent without prior authorization may not be accepted.
Return instructions and the appropriate return address will be provided by our support team after your request has been reviewed.
30-Day Satisfaction Guarantee
If you have tried an ELX Labs product and are not satisfied with your experience, contact us within 30 days of delivery.
Please provide your order number and a brief description of the issue. Depending on the circumstances, we may offer a replacement, store credit, or refund.
Our Satisfaction Guarantee is intended for genuine product purchases and is limited to reasonable household use. ELX Labs reserves the right to refuse or limit refunds in cases of suspected fraud, abuse, repeated refund requests, or misuse of this policy.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, defective, incomplete, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.
We may request photographs or other information to help us resolve the issue.
Refunds
Once a refund is approved, it will be issued to the original payment method.
Please allow several business days for your bank or credit card provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from an error on our part or a problem with fulfillment.
Return Shipping
Unless the product was damaged, defective, incorrect, or the return resulted from an error by ELX Labs, customers may be responsible for return shipping costs.
Do not send products to the address shown on your package or to our corporate address unless instructed to do so by our customer support team.
Subscriptions
If you purchase a subscription, canceling a subscription prevents future recurring orders but does not automatically cancel or refund an order that has already been processed or shipped.
Eligible orders remain subject to this Return and Refund Policy.
Contact Us
To request a return, replacement, or refund, contact:
ELX Labs
Operated by Direct BP LLC
1621 Central Ave
Cheyenne, WY 82001
United States