Shipping policy
ELX Labs Shipping Policy
Thank you for shopping with ELX Labs. We work to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed during business days, excluding weekends and U.S. federal holidays.
Once an order has entered fulfillment, we may not be able to modify or cancel it. If you need to make a change, please contact us as soon as possible and we will do our best to assist you.
Shipping & Delivery
Shipping options, costs, and any available estimated delivery times are displayed at checkout based on your order and delivery address.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, high-volume periods, or other circumstances outside our control.
Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking details.
Please allow time for the carrier to scan and update the shipment after the tracking number has been created.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
If you notice an error in your shipping address, contact us as soon as possible. Once an order has entered fulfillment or has been shipped, we cannot guarantee that the address can be changed.
Lost, Delayed, or Missing Packages
If your tracking information shows unusual delays or your package appears to be lost, please contact us so we can review the shipment with the carrier or fulfillment provider.
If tracking shows the package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier.
If you still cannot locate the package, contact our customer support team and we will help review the situation.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the package and affected products when possible.
We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
Multiple Shipments
In some cases, products from the same order may be shipped separately. If this occurs, you may receive more than one package and tracking number.
You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple shipments.
International Shipping
Availability of international shipping may vary by destination and product. Available destinations and shipping options will be shown at checkout.
For international orders, customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless explicitly stated at checkout.
Customs processing may also affect delivery times.
Returns
Shipping-related returns and refunds are subject to our Return & Refund Policy. Please contact us before returning any product so that we can provide the appropriate instructions.
Contact Us
For questions about shipping or an existing order, please contact:
ELX Labs
Operated by Direct BP LLC
1621 Central Ave
Cheyenne, WY 82001
United States